Adult Care Licensure Section

Search for Star Ratings

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How to Use the Star Rating System

The Star Rating system is just one of the resources you should use when looking for placement for yourself or a loved one in a N.C. adult care home. Because they are based on once-a-year inspections that typically last two or three days, the ratings may not reflect changes in the facility’s care and services that have occurred since that inspection date. In other words, after a rating is given, things in the facility could change for the better or worse. So, how would you know?

Here are a few things you can do, in addition to frequently viewing the star rating webpage, to be sure you have the most current information and accurate picture of the care provided in an adult care facility:

1. Tour the Facility
Touring the facility you are considering allows you to take a first-hand look at the facility and different aspects of the physical environment such as cleanliness. It also gives you a chance to talk with staff and residents about the care and services offered at the facility to help you decide if it’s the right fit for you or your loved one.

2. Contact your local County Department of Social Services
The county DSS adult services staff visit each adult care facility at least quarterly throughout the year and are a good source of current information. Ask your local DSS adult home specialist about the care and services provided, as well as any recent complaints made against the facility.

3. Contact your local Regional Long Term Care Ombudsman
Regional Long Term Care Ombudsmen are advocates for residents in long term care facilities. They provide guidance to residents and families on long term care options in their area, how to select a long term care facility that fits your needs and preferences, and provide information on Medicare and Medicaid programs. Ombudsmen can also provide information on the care provided in the facilities in their area, as well as recent complaints.

4. Contact the Division of Health Service Regulation, Adult Care Licensure Section
Adult care homes are licensed and inspected by the Division of Health Service Regulation (DHSR), Adult Care Licensure Section (ACLS). To request a copy of a facility's most recent inspection, send an email to: DHSR.AdultCare.Questions@lists.ncmail.net.