Information for Custodial Parents/Clients

The following services are available:

• eChild Support - Access the eChild Support web site, where CSE participants can register and access information about their cases.
• How to Get Help (Custodial Parents/Clients) - Access FAQs (frequently asked questions) and other information.
• CSE Services - Access more information about the services offered by CSE.
• Application for CSE Services - Access a copy of this application on-line.
• If you have a concern about your child support case, the Child Support Customer Service line can help. Call toll-free: 1-800-992-9457. (In the Martin County area, call 252-789-5225.) Additional information is available through the eChild Support web site or the Child Support Handbook. Or e-mail us.
• CSE Worksheets/Guidelines - Access the worksheets and guidelines that CSE uses to calculate child support obligations.
• Direct Deposit Services (EFT) - Clients can have their child support payments deposited directly into their checking or savings accounts. This offers an easy and efficient alternative to receiving a check for their child support payment.
• Debit Card Services (ncKIDScard) – Clients can have their child support payments deposited directly into debit card accounts.  This offers an easy and efficient alternative to receiving a check for their child support payment.
• Centralized Collections Operation (NCCSCC) - Federal and state laws require that all child support payments be processed at one central location. NCPs and/or their employers can send child support payments to the NCCSCC, which processes and sends these payments to the appropriate clients/payees.

Role & Responsibilities of the Custodial Parent/Client

Clients (the custodian who is seeking child support) are responsible for:

• Responding to all requests for information, appearing for interviews and court hearings, and submitting to paternity testing, if necessary.
• Giving CSE caseworkers any information that they can about the NCP, such as:
  • Name and aliases, addresses, telephone numbers, and Social Security numbers
  • Current or former employers' names and addresses
  • Divorce, separation, or child support orders
  • Income information, such as tax returns, bank accounts, pay stubs, and property records
  • Names of friends, relatives, and organizations that could have information.
• Providing the child's birth certificate (when available) plus any form, letter, or card that indicate parenthood, if paternity is at issue.
• Notifying the CSE office of any changes in their status, such as name, address, custody of child, and the desire for continued services.
• Cooperating with the CSE office. The failure of TANF or Medicaid recipients to cooperate could result in a loss of benefits. Cooperation is required unless good cause exists for not cooperating.
• Staying involved in the case. A team effort produces the best results.

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We strive to keep this information as accurate as possible. If information on this page needs to be updated, please Email us.

Page Modified 11/24/2009