CUSTOMER SERVICE TRAINING

Within DHHS, employees can take several Customer Service related classroom courses. These free courses are open to all DHHS employees and are generally held in Raleigh. Visit the Human Resources Training web site for information on each of the following classes:

Training Materials


Course Materials:

If employees are unable to attend the classroom sessions or they would like to have some reminders of what they've learned, some of the course handouts and related articles are available on the following web pages. Supervisors and Trainers may also use posted training agendas to plan and conduct local training sessions for employees.