Department of Health and Human Services
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Training

Training for DHHS employees, supervisors, and managers is provided through a number of resources.

Usually, qualified division or institution trainers provide basic job skills training to DHHS staff. Other general skills, computer classes and supervisory or management courses are offered through other resources.

The following list will give you more information on training requirements and resources available to our employees.

The list to the right also includes specific course information with dates offered and registration information.

Who Takes What
A chart containing required training for DHHS employees, managers and supervisors.

General DHHS Courses
Course descriptions, registration information and calendar for general classes taught by DHHS staff for our employees, supervisors, managers and trainers.

Supervisory and Management Training
Basic description of required and optional courses with information on how to schedule.

Computer Training
Various resources for computer training. Includes links to free online classes, list of contractors, and Personnel Development Center (PDC) Raleigh classes.

Online Training and Guides
The department is offering online courses and guides as alternatives or supplements to the traditional classroom courses. You may want to print or save a DHHS Online Training Programs and Guides Flyer (Word document) that lists all of the following courses and guides that are available online:

HR Training
HR staff interested in training or mentoring opportunities should contact the individual DHHS HR section for information about upcoming classes that are not listed on our 2010 Training Calendar.

Timekeeping Training
The Division of Human Resources, the Controller's Office, the Office of Budget and Analysis, and the DHHS Payroll Office have collaborated in developing department-wide timekeeping policy and procedures. Standardizing the timekeeping achieves consistency throughout the Department, simplifies the payroll process and is a step towards an automated timekeeping system. This policy was effective July 1, 2002 and all DHHS divisions/institutions should be in compliance. Timekeepers, trained in numerous sessions throughout the department, are available for questions. A timekeeping training and guide for supervisors is now available for timekeepers and supervisors who did not attend the classroom training.

EEO/Diversity Training
Basic description of different courses for managers, scheduling, and contact information.

Academic Assistance & Tuition Reimbursement
Basic description of the Academic Assistance Program with links to policies, procedures, contacts, and forms.There is an Annual Report available for departments to document yearly Academic Assistance information.

Training Coordinators 
A chart with phone numbers and e-mail links to all DHHS division and institution Training Coordinators.

Training Resource Website
Resource site for Training Coordinators within DHHS.


Last updated: December 16, 2009

Training & Development
  General Information
Required DHHS Courses
General DHHS Courses
2010 Training Calendar


Academic Assistance
Tuition Reimbursement
Contact A Training Coordinator
  Other Links
OPAL/DDI Supervisory Assistant
DDI Online Classroom

PDC Computer Training
OSP HR Development Group
OSP Professional Skills Program

  Classroom Training

Anger Management
Bad Apples
Basic Presentation Skills
Customer Service Excellence
Drug Free Workplace
Employee Assistance Program (EAP)
Equal Employment Opportunity Institute (EEOI) for Managers and Supervisors
FISH
HR Skills
Hispanic / Latino Diversity Training for Supervisors and Managers
Interaction Skills
Merit Based Employment Process
Performance Management for Supervisors
Public Manager Program
Results-Based Interaction
Service Boosters
Selection Tools
Stress Management
Supervision for Managers/Professionals (SMP)
Team Building
Timekeeping
Time Management
Working Through Conflict
Workplace Harassment
Workplace Violence

  Online Training

BEACON Employee Self Service (ESS)
BEACON Manager Self Service (MSS)
Bloodborne Pathogens Awareness Training
EEO Training Introduction
Effective Writing
Performance Management for Employees
Timekeeping Training for Supervisors (temporarily unavailable)
New Employee Orientation
Workplace Harassment
Workplace Violence Training
Performance Management for Employees

Online Policy & Procedure Guides
Manager's Guide to Online Training
Manager's Guide to Telecommuting
Manager's Toolkit
Supervisor's Timekeeping Guide (temporary unavailable)
Supervisor's Work Plan Guide
HR Guide to New FLSA Regulations
Recruitment Strategies
Writing Vacancy Announcements
Checking Employment References
Customer Service Training References