NC Department of Health and Human Services
Managing Employee Workplans
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Definition of "Competencies" |
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Competencies are groups of skills, behaviors, or knowledge that are identified as performance standards for a particular job. Competencies are applied to a particular job rather than an individual employee. They are typically validated by employees who are performing the competency at least an acceptable level. This level may also be called a "journeyman" level to distinguish between the entry level and mastery level of a skill. In writing competencies, consider how each will be evaluated. There are two types of competencies:
A "knowledge competency" can be measured by an objective test or question. For example, to test the competency "Knowledge of the Performance Management Directive (34)," a supervisor could answer questions that determine his or her comprehension of the policy. A Skill/Behavior must be demonstrated or observed. For example, for the competency related to "Giving an Employee Feedback," the observer might look for the use of the STAR tool, whether the supervisor was timely in giving feedback, enhanced the employees self esteem or considered the employees feelings in the conversation. |
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